Disclaimer

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We understand that plans can change. You may cancel your booking at any time, but the following terms apply:​​

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90-Day Cancellation Policy

• 91+ days prior to trip: Full refund, minus a $100 NZD administrative fee.

• 90-0 days prior to trip: No refund will be issued unless a replacement client is found for the cancelled dates.

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If either the client or Trout Scout Ltd. is able to secure a replacement client for the cancelled booking, a full refund (minus the $100 administrative fee) will be provided.

All cancellations must be submitted in writing. Refunds will be processed via the original payment method.

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Trip Alterations and Cancellations by Guide

Trout Scout Ltd. reserves the right to cancel or postpone a trip due to unforeseen circumstances such as illness, family emergencies, safety concerns, or extreme weather conditions. Light rain or variable conditions will not result in cancellation unless the safety of participants is at risk.

In the unlikely event that we must cancel:

• We will make every effort to secure an alternative guide or reschedule the trip.

• If no suitable alternative can be arranged, a full refund will be issued.

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Covid-19 Policy

If you are unable to travel due to government-imposed travel restrictions related to Covid-19, your deposit will be credited toward a future trip within 12 months of the original booking date, subject to availability. If you test positive for Covid-19 prior to travel, please contact us as soon as possible to discuss options.